Gold, weighed
to the grain.

Yes. Luno Inc ships to most countries worldwide. Each order is packed securely and shipped with a fully insured carrier that provides end-to-end tracking. Delivery times and any applicable customs fees depend on your location.

Delivery times vary by destination and shipping method. Most international orders arrive within 7–14 business days after payment confirmation. Once your order is dispatched, you will receive a tracking link via email so you can monitor progress in real time.

Yes. Every order is shipped with full insurance coverage from our workshop to your door. In the unlikely event of loss, damage, or theft in transit, we will work with the carrier to resolve the claim and ensure you receive your piece or a suitable replacement.

Tracking information is sent to the email on file as soon as the order is dispatched. You can also view the latest status in your Orders page in your Luno account. If you do not see tracking within a few business days of dispatch, contact us and we will help.

Customers are responsible for any customs fees, taxes, or import duties imposed by the destination country. These charges are set by local authorities and are not included in your order total. We recommend checking with your local customs office before ordering.

Inspect your package on arrival. If the item or packaging is damaged, please contact us within 48 hours at vaultluno@gmail.com with clear photos of the item, packaging, and any shipping labels. We will arrange a replacement or refund as quickly as possible.