Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase (collectively, the "Service"). By using the Service, you agree to the practices described below. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide. When you create an account, place an order, subscribe to our newsletter, or contact support, we may collect your name, email address, phone number, billing and shipping address, payment details (processed through our payment provider), order history, and any messages you send us.

Information collected automatically. When you use the Service, we may automatically collect your IP address, browser and device type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

We do not store crypto wallet credentials, private keys, or seed phrases, and we do not collect government identification unless required for fraud prevention or legal compliance.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payment, shipping, and returns
• Send transactional communications such as order and shipping confirmations
• Respond to customer service requests and inquiries
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Improve, test, and develop new features on the Service
• Comply with legal obligations and enforce our terms
• Send promotional or marketing emails, with your consent, which you may opt out of at any time

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on: performance of a contract (e.g., fulfilling your order), our legitimate interests (e.g., improving and securing the Service), your consent (e.g., marketing emails and non-essential cookies), and compliance with legal obligations (e.g., tax and accounting records).

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

• Service providers who help us operate the Service, such as payment processors, shipping carriers, email delivery platforms, and hosting providers
• Professional advisors, such as lawyers, auditors, and insurers, where necessary
• Law enforcement or regulators, where required by law, court order, or to protect our rights and the safety of others
• A successor entity in the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our site uses cookies, pixels, and similar technologies to keep you signed in, remember your preferences, analyze site traffic, and personalize content and advertising. We may use third-party analytics providers to help us understand how visitors use the Service. You can control or disable cookies through your browser settings, though some features may not work properly without them.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including to provide the Service, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We use industry-standard security measures, including encryption in transit, access controls, and secure servers, to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States. Where required, we take steps to ensure such transfers comply with applicable data protection laws, including the use of appropriate contractual safeguards.

9. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, restrict or object to certain processing, and withdraw consent at any time. Residents of certain jurisdictions (such as the EEA/UK under GDPR or California under the CCPA/CPRA) may have additional rights, including the right to opt out of the sale or sharing of personal information and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at vaultluno@gmail.com. We will respond within 30 days and may need to verify your identity before fulfilling your request.

10. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for how to respond to these signals, our Service does not currently respond to them.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

12. Children's Privacy

Our Service is not intended for, and we do not knowingly collect personal information from, anyone under 18 years of age. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it as soon as possible. If you believe a minor has provided us with personal information, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Significant changes will be posted on this page with a revised effective date. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: vaultluno@gmail.com
Mail: 3255 Sacramento St, San Francisco, CA 94115, United States